Support and FAQs

Welcome to the Support and FAQs section for Connect the Dots Learning Academy. Here, you’ll find answers to common questions and guidance on how to get the most out of our services. If you need additional assistance, please don’t hesitate to contact us.

1. General Questions

What services do you offer?

We offer a range of educational services, including tutoring, learning space design, homeschooling support, educational products, and teacher professional development. For a full list of services, visit our Services Page.

What age groups do you support?

We provide services for learners of all ages, from early childhood to adult education, depending on the program.

Where are you located?

We are based in Lake Mary, FL. Many of our services are available online, allowing us to support clients from various locations.

2. Enrollment and Payment

How do I enroll in a program?

To enroll, complete the registration form on our website or contact us directly. Some programs may require additional documentation, such as proof of age or prior educational records.

What payment methods do you accept?

We accept payments via credit/debit card, Step Up, and other secure online payment methods. Specific details will be provided during the checkout process.

Do you offer payment plans?

Yes, we offer flexible payment plans for certain services. Please contact us for more details on eligibility and terms.

3. Tutoring Services

How do I schedule a tutoring session?

Tutoring sessions can be scheduled through our online portal or by contacting our support team.

What subjects do you tutor?

We provide tutoring in a variety of subjects, including math, science, English, and more. Customized support is also available for specific learning needs.

What happens if I need to cancel or reschedule a session?

Refer to our Cancellation Policy for detailed information on cancellations and rescheduling.

4. Homeschooling Support

What homeschooling services do you provide?

We offer curriculum planning, one-on-one instruction, and assessments tailored to your family’s needs.

Can you help with state-specific homeschooling requirements?

Yes, we provide guidance on compliance with local homeschooling laws and regulations.

5. Learning Space Design

What is learning space design?

Learning space design involves creating customized environments that promote effective learning, whether at home or in a classroom setting.

How do I start the learning space design process?

6. Educational Products

What types of products do you sell?

We offer a variety of educational materials, including workbooks, digital resources, and learning kits. Visit our Shop for more details.

How do I return a product?

Products may be returned in accordance with our Return Policy. Please ensure items are in their original condition and include proof of purchase.

7. Technical Support

I’m having trouble accessing my account. What should I do?

If you’re unable to log in, try resetting your password. For further assistance, contact our support team.

What should I do if I encounter a technical issue during an online session?

Ensure your internet connection is stable and try restarting your device. If the issue persists, contact your instructor or our technical support team immediately.

8. Contact Us

If you have additional questions or need support, please reach out:

Connect the Dots Learning Academy
Email: connectthedotsla.org
Phone:(407) 205 - 2486
Address: anita@connectthedotsla.org

Our team is here to help you succeed!